Trans City Škoda

Excellent service and lovely people. The perfect (used) car buying experience. Kerry Witchell was extremely helpful and I am sure everyone there would have been happy to help. A bunch of flowers and wine to say thank you was a delightful touch. I can’t praise them highly enough and would definitely recommend.

This is the third car we have bought from Trans City and the service has been excellent every time. Steve was brilliant, really helpful and very honest. I would highly recommend!

Very helpful salesman. Very warm welcome. Staff friendly. But beware of hand sanitise machine in front office, as soaks your coat not your hands. Lol.

Great people to do business with. Excellent dealership. Wine and flowers were a very unexpected and nice touch when collecting our sons used vehicle. Totally professional in every way. Thanks!

My initial experience with Trans City was great. But then I made the massive mistake of purchasing a car care plan. Little did I know how appalling the customer service could be. I bought a combined service plan and breakdown cover. Despite a clear written contract for this plan which I signed, a couple of days later the paperwork was emailed through to me with a completely different plan. Annoyed, I emailed immediately to get it corrected. Silence. I emailed again a few days later. And again. No response. I called. When I eventually got through, the team to correct things were unavailable, but would call me back. Once again, silence. By this time a couple of months had elapsed and I’d been paying for a policy which I hadn’t signed up to and didn’t want. I wrote to make a formal complaint. Finally I got a response. Only it was utterly inaccurate in several respects. Fear not, I thought, a clear letter detailing the litany of errors would sort things out. My mistake. The ‘final’ adjudication of Skoda financial service was that I would be held to the terms and conditions of a contract that I did not sign, with no refund for payments made. An immediate cancellation and an ex gratia payment of £25 was offered. I rejected it, explaining my rationale, simply that i never signed up to the contract they were seeking to hold me to. Too bad they said. Their decision was final. So, off to the Financial Ombudsman I will be going. If this sounds like your idea of fun, by all means purchase a car care plan from Trans City. However, I regret ever setting foot in here.

Steve Dalligan sold me a used Octavia, really smooth and helpful buying service, full dealer car history provided as it was 5 years old, would definitely buy again.

Honestly had such an amazingly seamless process of buying my new car, Steve was incredible the whole way through! The flowers and wine were such an incredible touch when we picked the car up. Thank you so much! I cannot recommend them enough

Popped in for a chat, came out 2 hours later having had a nice chat, a cup of tea & a Bicoff ... oh, and having bought 2 cars!!Best car dealership I have used, best 'staff', no pressure to buy, friendly, helpful, courteous, kind. Would hesitate to go anywhere else; recommend to everyone.

Could not be happier after buying a used car from these guys, as Australians we had no clue about anything relating to the uk world of buying cars, everything was explained perfectly to us by Kerry and she was an absolute pleasure to deal with while purchasing our car. The car had some issues within the first day of picking up but were very quickly rectified by the service team and again, fantastic to deal with. To Kerry and service team, thank you so much. Amazing to deal with people who care about what they do.

Just took delivery of our approved used skoda kodiaq scout, absolutely fantastic service, and a pleasure dealing with the sales staff Vickey, who kept us up to date with everything.Many thanks for the flowers and wine.